Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1-3 business days. Delivery times vary by destination:
Domestic Shipping: Estimated delivery within 5-10 business days after processing.
International Shipping: Estimated delivery within 10-20 business days, depending on customs and carrier delays.
Click the “Account” or “Sign Up” button on our website and fill out the registration form with your name, email, and password. You can also create an account during checkout.
If your order hasn’t shipped yet, please contact us immediately at [email protected] with your order number and updated shipping address. Once shipped, we are unable to change the address.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
No, we do not store your credit card information. All payments are processed securely through encrypted third-party payment gateways.
Sales tax is applied based on your shipping address and local tax regulations, where applicable.
We currently ship to most countries worldwide. Shipping options will appear at checkout based on your location.
Whenever possible, we will ship all items in one package. However, larger orders or items from different warehouses may arrive separately.
If you need to swap an item
Returns and Exchanges
You may return eligible items within 30 days of receipt. Items must be unused, in original packaging, and include all accessories. For full details, please refer to our Refund & Returns Policy.
We’re sorry for the inconvenience! Please contact us at [email protected] with your order number and a photo of the incorrect item. We will resolve the issue promptly.
If your order arrived damaged, please email [email protected] within 7 days of delivery with clear photos of the damage and your order number. We’ll arrange a replacement or refund.
Once your return is approved, we will provide the return shipping address and instructions via email.
For any questions or assistance, please email us at [email protected]. Our customer service team typically responds within 24-48 hours on business days.
If you realize the shipping address is incorrect, please contact us immediately at [email protected]. If your order hasn’t shipped yet, we will update it. If already shipped, we cannot guarantee changes.
Orders can only be changed or canceled before they are processed. Please email [email protected] as soon as possible with your order number. Once shipped, the order cannot be canceled.
In some cases, we offer pre-orders for popular or upcoming items. If available, the option will appear on the product page with the estimated shipping date.