Thank you for shopping with Fojill. We are committed to ensuring your satisfaction with every guitar and accessory you purchase. If you are not fully satisfied with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your item. To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in its original packaging with all accessories, manuals, and tags included
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Have proof of purchase (order number or receipt)
To initiate a return, please contact our customer service team at [email protected]. We will guide you through the process and provide the return shipping address.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items marked as final sale or clearance
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Customized or personalized guitars
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DIY kits that have been partially or fully assembled
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Gift cards (if applicable)
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please email us at [email protected] within 7 days of delivery with photos of the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions about your order, returns, or refunds, please feel free to reach out to our support team at [email protected].